How Can We Help?

The best way is to call or WhatsApp our team directly. We have access to consolidator fares, airline-only rates, and unpublished deals that never appear on comparison websites like Skyscanner or Google Flights. For many routes — especially Africa and Pakistan — our prices are consistently £50–£200 lower per seat than publicly listed fares.

It depends on your route:

• UK to West Africa (Ghana, Nigeria): 6–10 weeks before departure. Avoid the Christmas and Easter windows — book August or September for winter travel.
• UK to East Africa (Kenya, Uganda, Tanzania): 8–12 weeks ahead. Safari season (July–October) routes fill fast.
• UK to Pakistan: 10–14 weeks before Eid. Ramadan fares spike 6 weeks out.
• UK to Middle East (Dubai, Doha): Fares are more liquid and can drop 3–4 weeks before off-peak travel.

Our enquiry form gets you in touch with a specialist who will confirm availability and send you a personalised quote. We don't process card payments through an automated online system — this is intentional. It means you speak to a real person who can access the best rate for your specific dates, rather than a system showing you the highest publicly available fare.

Yes. If you find a genuine like-for-like fare on a comparable itinerary from a reputable source, share the details with us and we'll match or beat it. The key word is like-for-like — the same airline, same dates, same baggage allowance, and a comparable level of protection. Low-cost carriers with no checked baggage are not comparable to full-service airline fares.

Once you submit an enquiry or call us, we typically confirm fare availability within a few hours during business hours (Mon–Sat, 9am–7pm). For complex itineraries or group bookings, same-day confirmation is our target. You'll receive your booking confirmation and ATOL certificate by email.

Baggage allowance varies by airline and fare class. When we send your quote, we'll confirm exactly what's included. Most full-service airlines on our routes (Emirates, Qatar Airways, Turkish, British Airways) include 23–30kg checked baggage and 7–8kg cabin baggage as standard. We'll always highlight any fare with restricted or no checked baggage before you confirm.

Yes. We can arrange additional checked baggage allowance at the time of booking, usually at a lower rate than purchasing directly with the airline later. If you need more than your allowance after booking, contact us and we'll get it added for you — it's always cheaper pre-purchased than at the airport.

Each airline has slightly different rules. Common limits for airlines on our routes:

• Emirates: 55 × 38 × 20 cm, max 7kg
• Qatar Airways: 50 × 37 × 25 cm, max 7kg
• British Airways: 56 × 45 × 25 cm, max 23kg
• Turkish Airlines: 55 × 40 × 23 cm, max 8kg

These are enforced at the gate, particularly on African routes. If your bag is borderline, weigh and measure it before you leave home.

Yes, but it needs to be arranged in advance. Sports equipment (golf clubs, bicycles, surfboards) and oversized musical instruments are treated as special baggage and charged separately by most airlines. Let us know when enquiring so we can factor it into your booking and confirm any surcharges upfront.

Yes. Fair Air is ATOL protected, which means every flight-inclusive booking you make with us is financially guaranteed by the Civil Aviation Authority (CAA). You'll receive an ATOL Certificate when you book. If Fair Air were to cease trading before your trip, you would receive a full refund or be repatriated at no cost. This is a legal requirement for all UK flight-inclusive bookings.

IATA (International Air Transport Association) accreditation means we are a verified, authorised travel agent recognised by the world's airlines. It confirms we meet strict financial and operational standards, and that we book tickets directly through airline systems — not through third-party resellers that can complicate changes or refunds.

We strongly recommend it, and for many destinations it's effectively essential. ATOL protection covers the financial aspect of your booking — it doesn't cover medical emergencies, trip curtailment, missed connections, or lost luggage. A comprehensive travel insurance policy covers all of these. We recommend purchasing it at the time of booking, not the day before you fly.

In most cases, yes — subject to the airline's fare rules for your ticket. Some fares are fully flexible, others allow date changes with a fee, and some restricted fares do not allow changes at all. We'll always tell you the flexibility rules before you confirm your booking. To make a change, contact us with your booking reference and we'll handle it directly with the airline.

Refunds depend entirely on the fare type. Flexible fares are refundable minus a small admin fee. Semi-flexible fares offer a partial refund or credit. Non-refundable fares typically allow only a tax refund. We'll confirm refund eligibility for your specific ticket before booking. If the airline cancels the flight, you are legally entitled to a full refund regardless of fare type.

If the airline cancels your flight, under UK aviation law (retained from EU261/2004) you are entitled to either a full refund, a replacement flight, or re-routing at the earliest opportunity. Contact us immediately and we'll manage the process with the airline on your behalf — including any compensation you may be entitled to for delays or cancellations within the airline's control.

Minor name corrections (1–3 characters) can usually be corrected, sometimes at no charge, sometimes with a small airline fee. More significant name changes are treated differently by each airline — some allow full name changes for a fee, others do not permit them at all. Contact us as soon as you spot the error — the sooner you act, the more options we have available.

Yes. Groups of 10 or more passengers travelling together qualify for group rates on most airlines. Group fares often include benefits like flexible name changes (useful for corporate travel), guaranteed seating together, and a fixed price that won't fluctuate as seats sell. Contact us with your group size, route, and approximate travel dates for a tailored quote.

Yes. Infants (under 2) travel on your lap at a reduced fare (typically 10% of the adult fare) and can use an airline-supplied bassinet on long-haul routes — request this when enquiring. Children (2–11) pay a reduced child fare. We'll always confirm ages at the time of booking to ensure the correct pricing and documentation requirements (some destinations require birth certificates for children).

Most airlines accept unaccompanied minors aged 5–17, subject to their specific UM policy. The airline charges a supervision fee, and the child is met and looked after by airline staff throughout the journey. We handle all the paperwork — contact forms, guardian details, and arrival arrangements. Tell us the child's age and route and we'll advise on the right airline and process.

We do our best to secure seats together when booking, though airlines have different policies around pre-assigned seating depending on your fare class. Some airlines now offer free family seating; others charge for seat selection. We'll flag the options and costs for your specific booking — and under UK law, airlines must seat children next to an adult without charging extra.

Once we confirm your fare and you're happy to proceed, we'll send you a secure payment link or bank transfer details. We accept all major debit and credit cards, bank transfer, and certain digital wallets. Card payments may incur a small processing fee depending on the card type — we'll confirm this before you pay.

For some bookings, particularly those made well in advance, we can arrange a deposit to hold the fare with the balance due closer to departure. This depends on the airline's ticketing deadline for your specific fare — some fares must be fully ticketed immediately. We'll advise what's possible when we provide your quote.

Yes. Payments are processed through PCI-DSS compliant systems. For BACS transfers, we will only ever use the bank details included in your official invoice — never details sent by email that you haven't verified with us by phone. We advise always calling to confirm bank details before any transfer, as a precaution against fraud.

Online check-in typically opens 24–48 hours before departure depending on the airline. We recommend checking in online as early as possible to choose your preferred seat. For airports like Heathrow and Gatwick, allow plenty of time for bag drop, security, and getting to your gate — especially during peak periods.

Requirements vary by destination and your nationality. As a general rule for UK passport holders:

• Ghana, Kenya, Nigeria, Uganda: Visa required — most can be obtained on arrival or via e-visa online.
• Pakistan: Visa required. Pakistan nationals with dual British nationality require a NICOP card.
• UAE (Dubai): Visa on arrival for UK passport holders (30 days).
• Turkey: e-Visa required, obtainable online before travel.

Always check the FCDO travel advice for your destination before travelling. We're happy to advise — just ask when you enquire.

For long-haul international flights, we recommend arriving at the airport at least 3 hours before departure. This allows time for bag drop, passport control, security queues, and reaching your gate. During school holidays and peak travel periods, queues at UK airports can be significant — arriving 3.5 hours early is not excessive in July or August.

An e-ticket is perfectly valid for all airlines we work with. You'll receive your e-ticket by email after full payment. We recommend saving it to your phone (screenshot it in case you lose signal) and having a printed copy as a backup — some destinations, particularly in West Africa, may request to see your onward ticket at immigration.